PRIVACY POLICY

Moments Law Firm (“Moments Law,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, retain, disclose, and safeguard information obtained through:

The Moments Law Firm website, including momentslawfirm.com;

The Moments OS application and related client or attorney portals;

Online forms, appointment systems, payment features, text messages, email communications, and other digital services we operate; and

Communications concerning consultations, legal services, court appearances, billing, and related business activities.

By accessing or using these services, you acknowledge the practices described in this Privacy Policy.

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1. Information We Collect

The information we collect depends on how you interact with us and which services you use.

 

A. Contact and Identification Information

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We may collect:

• Name;

• Mailing or residential address;

• Email address;

• Telephone number;

• Date of birth;

• Account username or other identifiers;

• Emergency contact information;

• Preferred method of communication; and

• Information needed to confirm your identity.

 

B. Legal Matter and Client Information

 

When you contact us about legal services or use Moments OS, we may collect information concerning:

• The nature of your legal matter;

• Arrests, charges, allegations, investigations, or convictions;

• Court names, case numbers, hearing dates, and deadlines;

• Law-enforcement agencies and involved parties;

• Attorneys, witnesses, experts, treatment providers, and other contacts;

• Documents, photographs, recordings, evidence, and correspondence;

• Criminal, driving, employment, educational, financial, medical, treatment, or substance-use history when relevant to the legal matter;

• Information about prior or pending cases;

• Legal strategies, objectives, and instructions; and

• Other information voluntarily provided to us.

 

Please avoid submitting highly sensitive or confidential information through a general website contact form unless we have requested it or provided a secure method for transmission.

 

C. Attorney Appearance and Professional-Service Information

 

For attorneys and other professionals using Moments OS, we may collect:

• Law-firm and business information;

• State Bar number and professional credentials;

• Court appearance details;

• Client and case information supplied for the appearance;

• Scheduling requirements;

• Engagement agreements;

• Billing contacts;

• Invoices and payment status; and

• Communications concerning the requested services.

 

D. Account and Authentication Information

 

If you create an account, we may collect:

• Login credentials;

• Password or authentication information;

• Security questions or verification codes;

• Account settings;

• User roles and permissions; and

• Records of account access and activity.

 

Passwords should be stored using appropriate security protections rather than in readable form.

 

E. Billing and Payment Information

 

We may collect:

• Billing name and address;

• Invoice and transaction information;

• Amounts charged or paid;

• Payment status;

• Payment-plan information;

• Refund and dispute information; and

• Limited payment-method details provided by a payment processor, such as the card type and last four digits.

 

Payment-card numbers, bank-account numbers, and similar payment credentials may be collected directly by a contracted payment processor rather than stored by Moments Law. The payment processor’s handling of that information is governed by its own privacy and security practices.

 

F. Appointment and Calendar Information

 

We may collect:

• Requested consultation or appearance dates;

• Appointment times and locations;

• Courthouse information;

• Calendar availability;

• Rescheduling and cancellation information;

• Reminders; and

• Related notes and communications.

 

G. Communications

 

We may collect information contained in:

• Emails;

• Text messages;

• Telephone calls and voicemail messages;

• Contact forms;

• In-app messages;

• Client portal communications;

• Support requests;

• Surveys; and

• Other communications with us.

 

We will not record telephone or video calls without providing any notice or obtaining any consent required by applicable law.

 

H. Device, Usage, and Technical Information

 

When you use our website or application, certain information may be collected automatically, including:

• Internet Protocol address;

• Browser type;

• Device type and operating system;

• Device identifiers;

• Application version;

• Date and time of access;

• Pages, screens, or features viewed;

• Referring website;

• Session duration;

• Error reports and diagnostic information;

• Security and authentication logs; and

• General geographic information inferred from an IP address.

 

I. Cookies and Similar Technologies

 

Our website or application may use cookies, software development kits, pixels, local storage, or similar technologies to:

• Maintain login sessions;

• Remember user preferences;

• Operate website and application features;

• Detect security threats;

• Diagnose technical problems;

• Measure service performance; and

• Understand how users interact with our services.

 

Where required, users will be provided with appropriate cookie notices or controls.

 

J. Information from Other Sources

 

We may receive information from:

• Clients and prospective clients;

• Attorneys and law firms;

• Referring parties;

• Courts and government agencies;

• Public records;

• Witnesses and other participants in a legal matter;

• Treatment providers, investigators, experts, or vendors;

• Payment and identity-verification providers; and

• Other persons authorized to provide information to us.

 

2. How We Use Information

 

We may use personal information to:

• Respond to inquiries and consultation requests;

• Determine whether we can provide legal services;

• Conduct conflict checks;

• Establish and manage attorney-client relationships;

• Provide legal advice and representation;

• Prepare for and perform court appearances;

• Communicate with clients, prospective clients, attorneys, courts, and other involved parties;

• Create and manage Moments OS accounts;

• Schedule consultations, appearances, hearings, and other appointments;

• Prepare engagement agreements and other documents;

• Generate invoices and process payments;

• Administer payment plans;

• Maintain client and matter records;

• Upload, store, organize, and retrieve documents;

• Provide reminders and status notifications;

• Operate, maintain, and improve our website and application;

• Troubleshoot technical problems;

• Secure accounts and prevent unauthorized access, fraud, or misuse;

• Comply with legal, ethical, accounting, insurance, and professional obligations;

• Establish, exercise, or defend legal claims;

• Enforce our agreements and policies; and

• Carry out other purposes disclosed when the information is collected or authorized by the individual.

 

We do not use sensitive legal, medical, treatment, criminal-history, or financial information for advertising.

 

3. Parties to Whom Information May Be Disclosed

 

A. No Sale or Advertising Disclosure

 

Moments Law does not sell or rent personal information.

 

We do not disclose personal information to outside parties for their own independent advertising, direct-marketing, or unrelated commercial purposes. We do not share personal information for cross-context behavioral advertising as that term may be defined under applicable privacy law.

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B. Contracted Service Providers

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Although we do not make independent third-party marketing disclosures, certain information may be made available to contracted service providers that perform functions on our behalf.

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These providers may include:

• Website and application hosting providers;

• Cloud-storage and data-backup providers;

• Payment processors;

• Email, telephone, and text-messaging providers;

• Appointment and calendar providers;

• Electronic-signature services;

• Document-management providers;

• Accounting and invoicing providers;

• Cybersecurity and fraud-prevention providers;

• Information-technology support providers; and

• Other vendors necessary to operate Moments Law or Moments OS.

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Service providers are permitted to access information only to perform contracted services, comply with law, protect the services, or as otherwise authorized by us. They are not authorized by Moments Law to use personal information for their own independent marketing purposes.

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C. Legal Representation and Authorized Recipients

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When reasonably necessary to provide legal services, information may be disclosed to:

• Courts and court personnel;

• Prosecutors and government attorneys;

• Opposing counsel;

• Co-counsel or appearance counsel;

• Investigators;

• Expert witnesses;

• Treatment or service providers;

• Interpreters;

• Process servers;

• Insurance carriers;

• Witnesses;

• Clients or authorized representatives; and

• Other persons involved in the legal matter.

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These disclosures will be made only as authorized by the client, reasonably necessary for the representation, permitted by professional obligations, or required by law.

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D. Legal and Safety Requirements

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We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a subpoena, court order, warrant, or other legal process;

• Satisfy a legal or professional obligation;

• Respond to a lawful government request;

• Protect the rights, property, or safety of Moments Law, our clients, users, or others;

• Investigate fraud, security incidents, or unlawful activity; or

• Establish, exercise, or defend legal claims.

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Where legally and ethically permitted, we will seek to limit such disclosures to the information reasonably necessary for the applicable purpose.

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E. Business Transfers

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If Moments Law undergoes a merger, restructuring, financing, sale of assets, or other business transition, information may be transferred as part of that transaction, subject to applicable confidentiality, legal, and ethical obligations.

 

4. Method of Disclosure

 

Depending on the circumstances, information may be disclosed through:

• Secure application programming interfaces or software integrations;

• Encrypted internet connections;

• Payment-processing integrations;

• Secure client or attorney portals;

• Password-protected or encrypted files;

• Electronic-signature platforms;

• Email, text message, telephone, or video communication;

• Direct delivery of physical or electronic records;

• Court filings or courtroom presentations;

• Authorized access to cloud-based systems; or

• Other methods appropriate to the sensitivity of the information.

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Access is intended to be limited to the information reasonably necessary for the recipient to perform the authorized function. Users should understand that ordinary email and text messaging may not always provide end-to-end encryption. Highly sensitive information should be transmitted using a secure portal or another method approved by Moments Law.

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5. Attorney-Client Confidentiality

 

Information obtained during an attorney-client relationship may also be protected by professional duties of confidentiality, the attorney-client privilege, attorney work-product protections, or other applicable laws. This Privacy Policy does not reduce or replace those protections. Contacting Moments Law, submitting an online form, creating an account, or sending information does not by itself create an attorney-client relationship. An attorney-client relationship is established only through an express agreement or other confirmation from Moments Law.

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6. Data Retention

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We retain personal information for as long as reasonably necessary to:

• Provide the requested services;

• Maintain legal and business records;

• Satisfy professional-responsibility requirements;

• Comply with legal, tax, accounting, insurance, and contractual obligations;

• Resolve disputes;

• Enforce agreements; and

• Protect against fraud, security threats, and legal claims.

 

Retention periods may vary depending on the type of information, the nature of the legal matter, the status of the relationship, and applicable requirements. When information is no longer reasonably required, we may delete, de-identify, anonymize, or securely destroy it. Backup copies may remain for a limited period until overwritten or deleted through normal backup procedures.

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7. Security Practices

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We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, destruction, or disclosure.

 

Depending on the system and the sensitivity of the information, these safeguards may include:

• Access restricted according to job responsibilities and legitimate business needs;

• Individual user accounts and authentication controls;

• Strong-password requirements;

• Multifactor authentication where available and appropriate;

• Encryption during transmission where supported;

• Encryption or other protections for stored sensitive information where appropriate;

• Secure hosting and data-storage environments;

• Firewalls, malware protection, logging, and security monitoring;

• Software updates, patches, and vulnerability management;

• Confidentiality requirements for employees, contractors, and service providers;

• Vendor security and privacy review;

• Secure backup and recovery procedures;

• Physical safeguards for offices, devices, and paper records;

• Procedures for responding to suspected security incidents; and

• Secure deletion or destruction practices.

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No method of internet transmission, electronic storage, or security protection is completely secure. Accordingly, we cannot guarantee absolute security. Users are responsible for protecting their passwords, devices, and account credentials and should notify us promptly of suspected unauthorized access.

 

8. Privacy Choices and Requests

 

You may contact us to request that we:

• Provide information about personal information maintained about you;

• Correct inaccurate personal information;

• Delete personal information, subject to legal and professional retention requirements;

• Provide a portable copy of certain information where applicable;

• Update your communication preferences;

• Close an account; or

• Stop sending nonessential promotional communications.

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We may need to verify your identity before processing a request. We may deny or limit a request where permitted or required by law, including when information must be retained for legal services, professional obligations, security, billing, recordkeeping, or legal claims.

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9. California Privacy Rights

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To the extent California consumer privacy law applies to Moments Law or a particular activity, California residents may have rights concerning access, correction, deletion, portability, sale or sharing opt-outs, sensitive personal information, and freedom from discriminatory treatment for exercising privacy rights. Moments Law does not sell personal information or share it for cross-context behavioral advertising. An authorized agent may submit a request where permitted by law. We may request evidence of the agent’s authority and may take reasonable steps to verify the identity of the individual concerned. These rights may be subject to exemptions, including exemptions or limitations applicable to information maintained in connection with legal representation, privileged communications, professional obligations, and certain business-to-business activities.

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10. Do Not Track and Privacy Preference Signals

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Some browsers provide “Do Not Track” settings or privacy preference signals.

Because Moments Law does not sell personal information or share it for cross-context behavioral advertising, enabling such a signal generally will not change our practices. We will recognize and process legally required browser-based privacy preference signals to the extent applicable to our operations.

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11. Communications Preferences

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Service-related communications—including appointment reminders, court updates, payment notices, security alerts, and communications concerning legal services—may be necessary to provide the requested services. You may opt out of promotional emails by using the unsubscribe instructions included in the message or by contacting us. Opting out of promotional communications will not prevent necessary service or legal communications. Text-message frequency may vary. Message and data rates may apply. Consent to receive promotional text messages is not a condition of obtaining legal services.

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12. Children’s Privacy

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Our website and application are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through general public-facing services without appropriate authorization. Information concerning a minor may be collected when provided by a parent, guardian, attorney, or other authorized person in connection with legal representation or another legitimate service. Anyone who believes a child has submitted information without appropriate authorization should contact us so that we can review the matter.

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13. Third-Party Websites and Services

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Our services may contain links to websites, applications, payment services, or resources operated by other organizations. We are not responsible for the independent privacy or security practices of services we do not control. Users should review the privacy policies of those services before providing information.

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